Preserving History Honoring Innovation

2016 Innovative Product and Service - Vision Critical

Vision Critical provides a cloud-based customer intelligence platform that enables companies to build engaged, secure communities of customers that can be reached continuously, across the enterprise, for ongoing insight. Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable intelligence that companies need to build better products, deliver better services and achieve better business outcomes.

With over two dozen healthcare customers including Cleveland Clinic, Kaiser Permanente, Seattle Children's Hospital, Henry Ford and many others, Vision Critical’s customer intelligence platform called VC Insight Communities allows healthcare institutions to make improvements in patient experience, communications and much more.

Vision Critical helps healthcare organizations utilize the intelligence of the empowered patient and tap into their thoughts, opinions, beliefs and suggestions to alleviate all of the disruptive forces they are dealing with. Vision Critical has enabled many healthcare organizations experience an estimated patient revenue increase of nearly 1% year over year by leveraging the voice of the empowered customer.